FAQ’s

How do you ship the massage chairs?  

We ship the massage chairs using local trucking services.  Normally there are 2 or 3 large boxes, on a pallet.  The local shipping company will normally contact you a day or two before they bring the shipment to your place.  Please remember that there are 3 different shipping options : 
(1) Curbside – this is where the shipping company will drop the shipment off at your curb.  You are responsible for moving everything inside of your home or office. 
(2) Threshold – this is where the shipping company will bring the shipment to the first covered entrance (garage, porch, etc).  You are responsible for moving everything into the final location within your office or home.  
(3) White Glove – Sit back and relax while our White Glove experts bring everything in, assemble and set up your chair on your first (main floor).  

Do I need to assemble the massage chair?

Yes, most chairs require some assembly.  With some help, most chairs can be put together in about 30-45 mins with basic tools.  If you select White Glove Service, our White Glove Specialists will do all the setup and assembly for you.  

Do you ship anywhere in the USA?

Yes, we ship almost anywhere within the continental US. The basic service (curbside delivery) is free.  There are a few exceptions with remote or difficult areas.  Manhattan (NY) for example normally incurs an extra shipping charge.