Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  Normal delivery time is:

2-5 business days (for most items other than massage chairs)
7-14 business days for massage chairs.  

**Please note that we can only ship to street addresses within the continental US, we cannot ship to a PO Box or internationally. Some remote or access-restricted areas may incur additional charges. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@justrelax.shop.

Massage Chairs:

  • Curbside Delivery:  This is our standard service that is included in the price and covers most items shipped by ground within the contiguous U.S.  Massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business and final assembly. Since massage chairs are heavy, you may require assistance from a friend or a family member. Normally 7-10 business days delivery time. 
  • Threshold Delivery:  Massage chairs will be delivered to the nearest ground level entrance of home, business, or apartment building. [EXTRA COST].  Normally 7-10 business days delivery time. 
  • White Glove Delivery:  Massage chairs will be hand-delivered into your destination and assembled for you.  [EXTRA COST].  Normally 7-14 business days delivery time. 

Please provide a valid street address (no PO Boxes) for all massage chair deliveries.   We do not ship to Alaska or Hawaii.  

Other items:
Items other than massage chairs are normally shipped via UPS or Postal Service – most are Fast and Free Shipping to the continental US.  

Shipment Acceptance

When signing for a delivery, please indicate on the document that it is “Subject to further inspection” before the driver leaves. 
Do not accept a shipment if there is any signs of damage.  Please take pictures and contact us immediately if there are any signs of damage.